Simple, fair terms.

Booking and payment

Sessions are paid in full when booked. Programmes and partnerships are confirmed in writing in your proposal.

Rescheduling

You can move a session free of charge up to 24 hours before it starts, using the link in your confirmation.

Cancelling

• More than 24 hours before your session: full refund.
• Less than 24 hours before: 50% refund.
• Not joining within 15 minutes of the start time: the session counts as missed and is not refunded.

If something genuinely unavoidable happens, such as illness, injury or a family emergency, get in touch. I will always try to be fair.

If I need to cancel

If I have to move a session, for example because of tournament travel, you choose: a full refund, or a new time at no extra cost.

Technical problems

If a video call fails, we move to phone or WhatsApp. If we cannot continue, the remaining time is rebooked free of charge.

Programmes and partnerships

Unused sessions within a programme are refunded at the session rate in your proposal; the Performance Assessment is not refundable once it has taken place. Partnerships can be cancelled before the next payment date, and a month already started is not refunded.

Refunds

Refunds return to the card you paid with, usually within 5 to 10 working days.